Support Guide
For All Users
Getting Started Making Picks Account Settings Leaderboards TroubleshootingPool Administrators
Admin Overview Managing Pools Inviting Users Managing Picks Pool SettingsDAB Football Pool Support Guide
Complete documentation for using the DAB Football Pool application. Find answers to common questions and learn how to make the most of all features.
Getting Started
Creating Your Account
- Registration: Click "Register" on the login page and fill out the required information
- Email Verification: Check your email for a verification link and click it to activate your account
- First Login: Return to the site and log in with your credentials
Joining a Pool
- You'll receive an email invitation with a link to join
- Click the invitation link and follow the prompts
- If you don't have an account yet, you'll be prompted to create one first
Dashboard Overview
After logging in, your dashboard shows:
- Current Week Picks: Games available for picking this week
- Pool Messages: Important announcements from administrators
- Weekly Leaderboard: Current week standings (if enabled)
- Season Leaderboard: Overall season standings (if enabled)
- Pool Selector: Switch between multiple pools if you're in more than one
Making Picks
How to Make Picks
- Navigate to "Games & Picks" from the main menu
- You'll see all games for the current week with team matchups
- Click on the team you think will win each game
- Enter your Monday Night Tiebreaker (total points scored in Monday's game)
- Your picks are saved automatically as you make them
Pick Status Indicators
- ? Correct Pick: You picked the winning team
- ? Incorrect Pick: You picked the losing team
- ?? Locked: Game has started, picks cannot be changed
- ?? Open: You can still make or change your pick
Monday Night Tiebreaker
The tiebreaker is used to break ties in weekly standings:
- Enter the total combined points you think will be scored in Monday Night Football
- The person closest to the actual total wins tiebreakers
- This is especially important for weekly prizes or close standings
Viewing Other Weeks
- Use the week selector dropdown to view past or future weeks
- You can only make picks for the current week and sometimes the next week
- Past weeks show your results and the correct answers
Print Your Pick Sheet
Click the "Print Picks" button to generate a PDF of your picks for offline reference.
Account Settings
Accessing Your Profile
Click your name in the top-right corner and select "Profile" to access your account settings.
Profile Settings
- Display Name: How your name appears in leaderboards and to other users
- First/Last Name: Your real name (optional)
- Email Reminders: Enable/disable weekly reminder emails
- Team Display Preference: Choose to see team names or city names
- Timezone: Automatically detected but can be manually set
Pool-Specific Display Names
You can set different display names for each pool you're in:
- This is useful if you want different identities in different pools
- Your display name must be unique within each pool
- This affects how you appear in leaderboards for that specific pool
Email History
View a history of all emails sent to you by the system, including:
- Weekly reminder emails
- Pool invitation emails
- System notifications
Password Management
- Change your password from the profile page
- Use "Forgot Password" on the login page if you can't remember it
- Password reset links expire after 24 hours
Leaderboards
Types of Leaderboards
Weekly Leaderboard
- Shows standings for a specific week
- Based on number of correct picks that week
- Monday Night Tiebreaker used to break ties
- Resets each week
Season Leaderboard
- Shows overall standings for the entire season
- Cumulative total of all correct picks
- Multiple tiebreaker systems may apply
- Updated after each week's games are completed
Understanding the Scoring
- Wins: Number of correct picks
- Losses: Number of incorrect picks
- Win Percentage: Wins divided by total games picked
- Rank: Your position compared to other pool members
Viewing Options
- Switch between weekly and season views using the tabs
- Select different weeks using the week dropdown
- Switch between pools using the pool selector in the navigation
Troubleshooting
Common Issues
- Check if games have already started (picks lock at kickoff)
- Ensure you have a stable internet connection
- Try refreshing the page and making picks again
- Clear your browser cache and cookies
- Make sure JavaScript is enabled in your browser
- Leaderboards may be disabled by your pool administrator
- Check if you're in the correct pool (use the pool selector)
- Some pools only show leaderboards to administrators
- Contact your pool administrator for clarification
- Go to your Profile and check your timezone setting
- The system should auto-detect your timezone, but you can manually set it
- Refresh the Games page after updating your timezone
- Clear your browser cache if times still appear incorrect
- Make sure you have an account first (register if needed)
- Check that the invitation link hasn't expired
- Ensure you're using the same email address the invitation was sent to
- Try copying and pasting the full invitation URL
- Contact the pool administrator to resend the invitation
- Double-check your email address and password
- Use "Forgot Password" if you can't remember your password
- Make sure your account email has been verified
- Check your spam folder for verification emails
- Try a different browser or incognito/private mode
- Clear your browser cookies and cache
Getting Additional Help
If you're still having trouble:
- Use the Support Contact Form to report issues
- Include specific details about what you were trying to do
- Mention your browser type and version
- Describe any error messages you received
Pool Administrator Guide
Features and responsibilities for pool administrators
Administrator Overview
What Pool Administrators Can Do
User Management
- Invite new members to the pool
- Remove members from the pool
- Promote other members to admin status
- Track member payment status
- Resend or revoke invitations
Pool Management
- Configure pool settings
- Enable/disable leaderboards
- Send pool-wide messages
- View all member picks and results
- Override member picks if needed
Admin Responsibilities
- Fair Play: Ensure all members follow pool rules
- Communication: Keep members informed of important updates
- Payment Tracking: Monitor who has paid for the season
- Pick Management: Only override picks when absolutely necessary
- Privacy: Respect member privacy and pick confidentiality
Admin Navigation
As an administrator, you'll see additional options:
- Pool Details: Access pool management from "My Pools"
- Admin Actions: Quick action buttons for common admin tasks
- Enhanced Leaderboards: See leaderboards even if disabled for members
Managing Pools
Creating a New Pool
- Go to "My Pools" in the main navigation
- Click "Create New Pool"
- Enter a unique pool name
- Configure leaderboard visibility settings
- Click "Create Pool"
- You'll automatically become the administrator
Pool Details Page
Access by clicking "Details" next to any pool you administer. This page shows:
- Pool Information: Name, creation date, settings
- Member List: All pool members with their status
- Pending Invitations: Outstanding invitations that haven't been accepted
- Pool Statistics: Overall pool performance metrics
- Quick Actions: Common administrative tasks
Member Management
Viewing Members
- See all current pool members
- View their join dates and status
- Check payment status for each member
- Identify other administrators
Promoting/Demoting Administrators
- Click "Promote to Admin" next to a member's name
- Use "Remove Admin" to demote existing administrators
- You cannot remove your own admin status
- Pools should have at least one administrator
Removing Members
- Click "Remove" next to a member's name
- Confirm the removal in the popup dialog
- The member will be immediately removed from the pool
- Their picks and history will be preserved but hidden
Payment Tracking
Track which members have paid their pool fees:
- Toggle the "Paid" status for each member
- This is for tracking only - no money is collected through the system
- Use this to ensure everyone has paid before the season starts
- You can mark users as paid when inviting them
Inviting Users
How to Invite New Members
- Go to the Pool Details page for your pool
- Click "Invite Members" in the Quick Actions section
- Enter email addresses for people you want to invite
- Optionally mark them as "Paid" if they've already paid fees
- Click "Send Invitations"
Invitation Process
- Email Sent: Each invitee receives an email with a unique invitation link
- Account Creation: If they don't have an account, they'll be prompted to create one
- Pool Joining: Once they have an account, they can accept the invitation
- Automatic Addition: They're automatically added to your pool upon acceptance
Managing Pending Invitations
On the Pool Details page, you can:
- View Status: See who has accepted and who hasn't
- Resend: Send the invitation email again
- Revoke: Cancel an invitation before it's accepted
- Check Expiration: Invitations may expire after a certain time
Best Practices for Invitations
- Send invitations well before the season starts
- Include pool rules and payment information in a separate email
- Follow up with people who haven't accepted invitations
- Make sure you have the correct email addresses
- Consider sending a welcome message after they join
Troubleshooting Invitation Issues
- Check that you entered the correct email address
- Ask them to check their spam/junk folder
- Try resending the invitation
- Verify their email provider isn't blocking emails
- Make sure they're copying the entire URL
- Check if the invitation has expired
- Revoke the old invitation and send a new one
- Ensure they have an account with the invited email address
Managing Picks Admin Only
Accessing Pick Management
- Go to Pool Details for any pool you administer
- Click "Manage Picks" in the Quick Actions section
- Select the week and optionally a specific user
- View all picks for that week
Override Capabilities
- Change Picks: Modify any user's team selection
- Update Tiebreakers: Change Monday Night Tiebreaker values
- Post-Game Changes: Make changes even after games have started/finished
- Reason Tracking: All overrides require a reason that's permanently logged
When to Use Pick Overrides
Legitimate Reasons
- User had technical difficulties submitting
- User contacted you with picks before deadline
- System error prevented pick submission
- User was traveling/unavailable due to emergency
Do NOT Override For
- User forgot to make picks
- User wants to change picks after games started
- User is unhappy with their results
- Personal favors or advantages
How to Override Picks
- In the Pick Management view, find the user and game
- Click on the pick you want to change
- Select the new team choice
- Enter a detailed reason for the override
- Confirm the change
Override Audit Trail
All pick overrides are permanently logged with:
- Which administrator made the change
- When the change was made
- What the original pick was
- What it was changed to
- The reason provided
Viewing All Pool Picks
The Pick Management view also allows you to:
- See who has/hasn't made picks for the week
- View everyone's picks for completed games
- Filter by specific users
- Navigate between different weeks
- Export pick data (if available)
Pool Settings Admin Only
Accessing Pool Settings
Pool settings can be modified from the Pool Details page by clicking "Edit Settings" or similar options.
Basic Pool Configuration
- Pool Name: Change the display name of your pool
- Creation Info: View when the pool was created and by whom
- Member Count: See current membership statistics
Leaderboard Settings
Control what leaderboards your pool members can see:
Weekly Leaderboard
- Enabled: Members can see weekly standings
- Disabled: Only administrators can view weekly results
- Affects the "Leaderboards" menu visibility for members
Season Leaderboard
- Enabled: Members can see overall season standings
- Disabled: Only administrators can view season results
- Affects the dashboard display for members
Pool Messages
Send announcements and updates to all pool members:
- Create messages that appear on member dashboards
- Set start and end dates for message visibility
- Choose whether to send as email notifications
- Mark messages as high priority if needed
Pool Archiving/Deactivation
For pools that are no longer active:
- Mark pools as inactive to hide them from active lists
- Inactive pools preserve all historical data
- Members can still view past results
- No new picks can be made in inactive pools
Best Practices for Pool Settings
- Leaderboard Visibility: Consider your pool's competitiveness and member preferences
- Communication: Use pool messages for important announcements
- Privacy: Some pools prefer private scoring until the end
- Season Management: Archive old pools at the end of each season
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